The following is a testimonial:

September 26, 1999

E.B Thoma and Son Agency, Inc.
210 NE Atlantic Street
Tullahoma, TN 37388

Dear Sir or Madam:

We purchased a storm door from Lowe's of Tullahoma, and it was installed by and employee of Randy Dehaan on August 5, 1999. During the installation, the glass portion of the door was leaned against a cabinet on our carport, and a breeze blew it over on our car.

I contacted Randy Dehaan and Lowe's, but neither was very helpful. IN talking with Lowe's I learned Dehaan had insurance with your agency.

On September 15, 1999, I called your office and talked with a lady named Holly. She was very courteous, helpful, and had someone in the commercial insurance call me for the details.

On September 23, 1999, we received a check for the damage.

I just wanted you to know how much we appreciated the helpfulness, courtesy, and professionalism of your employees. They handle claims quickly and treat claimants as if they were your insureds.

I just retired from State Farm, where I was in claims for the entire 33 years of my working career. Your agency represents the insurance industry at its best.

Thanks to you.

Sincerely,

Randy Reed

E. B. Thoma and Son Agency
Attn: Busch Thoma

Dear Busch,

I would like to thank you for your assistance in expediting our claim for a fire loss.

Since this was our first major claim your personal attention made the entire process go smooothly.

I am pleased with your service and would gladly recommend your agency.

Sincerely,

Jack Brown

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